FREQUENTLY ASKED QUESTIONS
Answers to Common Questions
Want to know more about our store? To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received along with our answers. If you need more information, get in touch.
HOW DO I CONTACT YOU?
You can easily talk to us by leaving us a message via members chat, email or phone call.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, cash, PayPal and Venmo.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
All orders are final. We accept exchanges on all defective items. Currently, we do not accept returns. If you have any issues with your product, please contact us at firstname.lastname@example.org.
DO YOU OFFER GIFT CARDS?
We do!!! Simply Go here and purchase one for you or a loved one today.
We currently offer free ship for purchases over $100.
We use First Class USPS. Deliveries take 3-5 Business Days once items are shipping. Items in stock with non-personalization are shipped in 1-2 days. Personalization may add up to 3 weeks depending on item.
Shipping for small items is $8.80, medium items is $15.80, large items $20 and extra large items are $60.
Shipping adjustments can be made if you contact us first.
Deliveries in Metro Denver or Steamboat range between $3-$9 (Steamboat may take up to 2 weeks to deliver).
Store Pick Up is always available for Free
WHAT KINDS OF DISCOUNTS OR COUPONS DO YOU OFFER?
By joining our Sunlight And Snowflakes Community Member Section, you will get exclusive coupons, discounts and access to purchase items before they are available to the public. Click Here to Sign Up Today!
WHAT DO YOU USE IN YOUR BATH AND BODY PRODUCTS?
We are dedicated to using the highest quality ingredients. We want you to know exactly what we use and where we got it! Check out our page of all our ingredients!
These masks are great quality. Love the designs and how soft the elastic is around my ears.
I love her products. Anytime I want something cute and fun, Sunlight and Snowflakes is where I go first!
"I ordered several of these soaps as a treat for my staff....Soaps smell amazing! Shipping was very quick...Thank you,I'm sure the gals are going to love them as much as I do."
Sunlight and Snowflakes has produced my girl trips schwag for years now. Top quality and super cute designs.